TL Quality/Quality Analyst/Sr Quality Analyst(voice/social media)

1 - 6 Years

Job Description

Spot-checking the agents calls.Sitting with each agent, monitoring calls and providing feedback, both during and after the calls.Works closely with the QA Manager, Business Analysts, Business Operations and other QA. Preparing MIS reports.

Salary: INR 1,00,000 - 4,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Team Leader-Quality Assurance/Quality Control

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Monitoring Calls.
Asses agent performance.
Improvement of overall contact centre performance.
Improvement of call,voice & email quality made by the agent.
Increase customer satisfaction.
Developing evaluation programs.

Company Profile

Shristi Corporate Services

top 10 recruitment firms hiring for international & domestic BPO industry.
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Recruiter Name:Ashwini Jain

Contact Company:Shristi Corporate Services